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Manager, Card Production and Management

Phillip Bank

https://www.phillipbank.com.kh/

086930000

careers@phillipbank.com.kh

Job Description

To be responsible for blank card stock, personalized card with high security manner
To make sure that process from receiving blank card until card delivered to real cardholder is compliance to security process
To produce and deliver bankcard to branch/customer with efficient management of staff/delivery man
To monitor card inventory before and after sending card to branches
To create user manual, procedure, product policy and product feature to implement effectively the card management at branches
To train bank’s staff card procedure, product policy
To support and manage bank staff on card stock, card delivery , card usage
To handle and resolve cardholder problems, queries and complaints at branches over the phone and email.
To manage all related customer data entry into all related system after an application for a new card account is approved.
To manage and make sure NRI and lost/stolen card transaction can be protected and detected as early as possible to protect customer and bank.
To manage transaction fraud, merchant fraud, cardholder and employee fraud monitoring
To manage and execute card management system and other related systems at all angles for card production and card management
To keep improving card management process and digitalizing the process as much as possible by working with other digitalized departments.
To be responsible for specific card business project implementation with all related stakeholders.
To generate and analyse all related management reports for card-related decision making.
Perform other duties assigned by managements

Job Requirement

At least 3 year(s) of working experience related to Card Management in banking industry
Experience on debit and credit card payment with Mastercard, VISA, and UPI
Knowledge of card digitalization, digital banking and card sale
Knowledge on PCI-DSS and card security matters
Bachelor Degree in MIS or Business Administration
Microsoft Word , Excel , Power Point