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Call Center Officer

CP Bank

http://www.cambodiapostbank.com/

070600049

recruitment@cambodiapostbank.com

Job Description

Customer complaint handling and troubleshooting problems:

  • Handle customer inquiries and complaints by provide friendliness and responsive customer service on the phone and by e-mail to external customer by using excellent customer service skills.
  • Answer customer enquiries on the phone and e-mail relative to products policies, procedures, or refer to appropriate area for action on time and in a professional manner with a view to meeting the customer’s needs.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Communicate to branches while there is request from customers.
  • Provide information related to banking products & service to customers
  • Build sustainable relationships and engage customers by taking the extra mile
  • Seize opportunities to upsell products when they arise “Cross-Selling”

Reporting:

  • Record the information and feedback from customer to ensure that all information from customer are available for use.
  • Keep records of all conversations in our Call Center database in a comprehensible way
  • Prepare monthly customer experience report (sampling selection 50 clients per branches)
  • Consolidated Customer Feedback sent from branches
  • Consolidated the Gift report sent from branches (if any)
  • Daily, weekly and monthly customer feedback report preparation.
  • Daily, weekly and monthly call in-out and track record produced by Call Center system
  • Produce others reports which required by management

Others duties:

  • Supporting with field promotions
  • Responsible for promoting and cross-selling banking products and services.
  • Build good relationship with customers to attract more referral clients.
  • Must perform other duties as assigned

Job Requirement

  • BA in major of Marketing is preferable
  • Proficient in relevant computer applications
  • Experience in customer service or Call Center is preferable
  • Good common of English writing, listening and speaking
  • Good data entry and typing skills
  • Problem analysis and problem solving
  • Knowledge of Customer Service principle and practices
  • Attention to detail
  • Team work
  • Able to manage workload and meet deadlines
  • Good organisational skills
  • Proactive

Job Location

Phnom Penh

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Company Overview

  • Salary Range

    Negotiation
  • Job Contract

    Full Time
  • Prefer Experience

    Medium Skill
  • Degree

    Bachelor
DeadLine: Dec 31, 2020 Hire: 1 Position
Collin Street West, Victor 8007, Cambodia. (+855) 70 900 982 job@paysjob.com

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