Perform the reconciliation between Internet Baking, Mobile Banking customer, merchants, core banking and third parties
Resolve the dispute cases based on the resolution of dispute policy and claim resolution process
Support Call Center Agent, Operation Team, Finance Team on Complaint handling from customers to inform dispute resolution or ask for information and supporting document
Proactive to solve dispute cases from related parties (Customers/Agents/Merchants/Third parties)
Report on urgent cases if need to be fixed/update to comply with Bank Policy and procedure with timely manner
Participate in Merchants/Agents training on E-Channels product policy and procedure
Participates the investigation of fraud, reconciliation, dispute case and provide the recommendation to Fraud Officer
Any other related tasks may be assigned from supervisor or line manager from time to time
Job Requirement
At least 2 year(s) of working experience in the related field is required for this position.
Ability to prioritize effectively and work t tight deadlines
Ability to work autonomously as well as part of a team
Sound problem solving skills with high flexibility
Ability to manage many tasks at the same time, identify the issue with resolution skill, and self-motivated and committed to work under pressure
Fluency in English both written and speaking and Chines is advantage
Good knowledge of banking or financial industries with E-Channels product
Strong abilities to work as a team member and work independency
Basic knowledge of information technology/accounting
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