Responsible for appropriate functioning of the overall processing of Loan data entry in T24 system for all Cambodia Post Bank’s branches.
Conducting on site check and ensuring on completing loan data entry request form and other tasks related to loan disbursement such as: accounting and loan disbursement flow at branches, safekeeping / timely dispatch to fire proof for customer physical document like loan files, Collaterals, Vault registers and other registers maintained by the Accounts officers.
Using operational expertise to identifying gaps in day to day branch operation process then direct or indirect monitoring and supervision.
Review of sample cases on a day to day basis to ensure quality and compliance obligation.
Prevent process deviations by doing root cause analysis and putting in preventive and corrective actions in place.
Ensuring improvement in the Quality scores of Centralized Operations Unit, responsible for and adherence to Operational requirements with ongoing process & system changes.
Responsible to measuring productivity of the respective Centralized operation team and TAT (Turnaround Times).
Training, back-up planning, job rotation of the Accounts Officers and timely hiring / ensuring attrition and error rate is low.
Provide valuable inputs towards system and process changes to eliminate wastage and simplify and strong governance. Carry out UAT’s on system changes and share valuable inputs with Technology teams.
Train the Accounts officers responsible on new products, system and process changes and ensure appropriate training has been imparted before enhancements going live.
Rectify and close Audit finding items and QA items in agreed timeframe with long term preventive solutions
Other tasks would be assigned by Head of Operation Department such as Centralized Opt officer recruitment and training.
Hold of Master or Bachelor’s degree in Finance and Banking or related skill
At least 5 years’ experience in Bank or MFI
Strong facilitate and critical thinking skill.
Planning and organizing
Good English and Communication skills (Writing and Verbal).
Knowledge of computer such as Ms Word, Excel, PowerPoint, Internet and Email