Manage and ensure the branches’ and regional KPI have been achieved as target.
Prepare a monthly plan for branch visits to achieve collection targets.
Monitor in daily, weekly, and monthly number of delinquent accounts in both pre-written-off and post-written-off for prioritizing the collection actions/efforts by not allowing those accounts to move to the next bucket.
Collaborate with the Regional Manager, Branch Manager, Branch Credit Manager, and Loan Recovery Manager, Branch Collector to well manage and ensure the following:
All collectors use the collection systems to track performance and identify improvement areas
The credit collection activities have been well implemented following policies, credit procedures, and guidelines
The collection strategies have been well implemented such as customer visiting, dunning letter issuance, and customer invitation for deputing debt resolution, …etc.
Manage and ensure all collectors are well understand all the memos/guidance/instructions and are well implementation.
Address any gaps in the collection processes and suggest prevention tools/actions to stop any forms of fraud.
Manage and ensure enough collection capacity for all branches.
Be honest and follow the policies and procedures without fraud.
Perform work by following strategic guidelines and the core values of HTB Bank.
Other tasks assigned by the supervisor and collection department/division
Job Requirement
Bachelor degree in banking/finance or business management, or related fields.
At least 1 year experience of credit in bank or financial service industry.
Competence in Microsoft office (word & excel) and E-mail.
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