Work closely with Head of Provincial Officein setting annual plan, budget, and strategies for eachstaffunder supervision.
Be responsible for providing on job training and capacity building program to subordinates to effectively handle their job assignments to at least meet minimum performance standards expected.
Regularly review branchperformanceagainst planning, budget,and set performance standards and timely take corrective actionsas necessary.
Participate General Management Team and Branch Management Team as well as perform regular Branch Staff Meeting to review and reflect the level of achievements, identity implementation gaps and problems and challenges encountered, and come up with possible initiatives to fill up such gaps identified and effectively address those encountered challenges and problems;
Properly manage branch resources (finance, time, and human resources) in an effective and efficient manner.
Implement the internal control systemsin the branch to mitigate the associatedand potential risks.
Be responsible for providing orientation on JDs, KPIs, and POAsfor all branch staff.
Take necessary actions to continuously improve fraud prevention and detection.
Be responsible for all loans made by the branch; ensure that all processes and procedures are fully followed and that all loan documents are accurately completed.
Be responsible for monitoring and evaluating the progress of overall branch performance and by staff such as trends of active borrowers, gross loan portfolio, loan disbursement, status of cross-financing and PAR and regularly conduct the analysis on results to see if corrective actions are needed to fully achieve the annual targets set and/or revert the performance to get back on track.
Be responsible for formulating the consolidated plans regarding loan disbursement, loan collection, PAR, and written-off recovery.
Conduct credit client investigation before making loan approval if it is suspected.
Conduct field monitoring visits and spot checks to ensure effective operational execution.
Consolidate and approve on cash-flow requests at branch.
Ensure that prudent cash management practices are followed in line with Chamroeun’s finance and accounting policies and procedures.
Review and approve all expenses at the branch level in accordance with the finance and accounting policies and procedures.
Review and approve all accounting tracking records and ensure its correctness and full compliance with finance and accounting policies and procedures.
Participate in provincial staff recruitment process,collecting applications (CVs) and conducting the writing test and interview particularly for all branch staffs.
Retain and provide career mentoring to all of supervised staff.
Participate in creating efficient and motivated teams to effectively perform all of branch tasks and duties which includes coaching, supervising, on-job training induction, and overall support to all of supervised staff.
Enforce quality of customer services activities ofcounter staff in personal dealing, tele-dealing, coaching officers, customer service to make sure they are complying with our customer service policies and procedures.
Be responsible for monitoring the MIS at branch level in timeliness, accuracy, and completeness.
Assist and cooperate with marketing team to conduct branch promotional campaign.
Be responsible for promoting all of products and services including core loan products, mobile payment, clean energy, WASH product, and so on so forth.
Ensure good customer care practices and client retention efforts being carried out to satisfy and retain the existing partners
Ensure good customer services effectively and fairly offered to every partners and stakeholders who approach for services and information at the responsible branch and ensure effective collection and handling of partners’ comments and feedbacks with relevant staff.
Be responsible for overseeing and ensuring the appropriate office management which includes office hygiene, sanitation, and security and make sure that all branch activities relevant to proper office management and office safeguards are fully implemented in compliance with admin policies and procedures.
Build team performance under his/her supervision.
Job Requirement
Education – Bachelor’s degree in Finance and Banking, Accounting, Business Administrative, or other related fields.
Experience – At least 5 yearsof credit management and or financial management experience in MFIs/Bank sector.
Knowledge – Good understanding of Cambodia microfinance industry
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