Generate remittance sales through provision of highly professional products/services presentation, understanding of customers’ needs and matching them with the right products/services to successfully close deals and satisfy customers’ demands;
Work closely with Relationship Managers, Branch Managers, and other products partners to facilitate and uplift remittance customers and transactions;
Establish sales proposal and delivery presentation to customers;
Build and maintain strong relationship with strategic clients becoming an end-to-end “Trusted Advisor” to them and promptly propose solutions to their concerns/issues as well as to further cross-sell other remittance/banking products with them;
Provide support, consultation and products/processes knowledge to internal stakeholders and customers on all international money transfers including remittance, MoneyGram, RIA, DBP and other payment products;
Ensure products and processes are well managed and understood by all relevant parties including internal teams and customers;
Conduct market research, FX deals updates and analyze competitor new activities and trends regularly to keep the team informed as well as to identify new opportunities for sales growth;
Resolve customers’ concerns/issues/complaints following the Bank’s policies and procedures to provide amicable solutions for all and escalate to higher authority (if necessary);
Prepare sales report on a regular basis;
Handle tasks assigned by Line Manager.
Job Requirement
Bachelor’s degree in International Relations, Professional Communication, Finance and Banking, Accounting or any relevant field;
One year of working experiences in banking and financial services industry;
Knowledge of banking operations especially international money transfers;
Good sales skills, customer services, communication, negotiation, problem solving, teamwork and interpersonal skills;
Ability to coach, support and communicate product and process knowledge to relevant stakeholders;
Ability to use and communicate in both Khmer and English (Chinese is a plus);
Professionalism and presentation skills;
Ability to develop logical and professional report;
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