Setup (Operating system and application) to fill up business requirement
IP Addressing, ensure all server IP address are recorded into the system
Licensing, ensure all license both OS and application which installed on server are properly managed and recorded
Design and update server architecture both logical and physical to meet the standard
Install and configuring High Availability services such as :Clustering and Load balancing
Administration on Virtualization and or Hyper-Converged (Hyper-V, VMWare admin)
Hyper Converge Infrastructure (HCI), Properly understanding of HCI in order to propose and implement for organization
Performance and services, Install and configure monitoring tools to track the performance and services of each server
Prepare and forecast for hardware growth for organization
Vendor management, working closely and ensure all reliable vendors are contact and supportable
Develop and update procedures and guidelines related to Server deployment
Log/issue, first level analysis of log and issue on server and provide an effective solution
Install, configure SAN/NAS storage and properly allocate volume/disk pace to required server
Properly setup and allocate quota/disk space for each user
Working closely with end user to utilize storage consumption
Predict for future growth of storage consumption
Define physical and logical storage architecture
Keep exploring the new storage technology to minimize the organization cost
Well understanding of backup solution and architecture (Symantec)
Ensure backup profiles (both file server and core banking database) are running as schedule such as EOD, SOD, Daily, Weekly, Monthly and Yearly
Ensure all data are backup and restorable by conduct the quarterly restore test
Fully support any issue or incident occur of backup and restore
Well manage data backup in difference location both online and offline (Tape)
Ensure all tapes are properly delivered to the right and safe location
Define backup and recovery procedure and guideline
Well understand of datacentre standard
Power and generator, ensure power sources are redundant with properly test and monitor
UPS, design a redundant UPS architecture and ensure consumption/load are balance on each UPS to retain the services available during electricity cut off, conduct the quarterly test to ensure UPS are alive
Rack, properly install and manage rack space
Standard cabling in datacentre
Ensure cooling systems are up and running (active-passive), conduct the quarterly test
Ensure FM200 is function by conduct the properly tested
Notification and detector, ensure all notifications are send out during the incident happen in datacentre
Avaya phone system, Install and configure Avaya phone system to support business need.
Security access, properly manage datacentre entrance by installing fingerprint system, report and log are maintained
Clearly understand and working with vendor to get deeply understand of data center and server
New data center, server and application architecture at follow the infrastructure diagram.
Propose or recommend to purchase server/storage, data center equipment hardware to support business requirement.
Perform DR activation drill at least once times per year
Resolve issue related to data center, server/storage, application in timeline manner include preventative plan
New project that assign by line manager
Daily task and system health check
Up to date the IT incident and IT related issue
Self-motivate and tech research to improvement themselves as well as organization
Enchantment of hard and soft skill align with IT technology’s roadmap
Builds strong relationships with internal team, the cross function, end user and supplier
Be polite communication between staff and other peoples surrounding.
Perform other tasks as assigned by supervisor
Job Requirement
At least Bachelor degree or equivalent on Computer Science or Information Technology;
At least 3 years of server and technical support experience;
Experience in Data Center Management and Operation with multiple sites;
Experience and knowledge in backup and recovery solutions, storage technology DAS, SAN, NAS and tape libraries or other cloud backup technique;
Hand-on experiences with Linux/Unix platform are desirable;
Knowledge of relevant infrastructure tools and technologies
Knowledge and experience in developing and implementing IT policies and procedures
Prior experience with a 24/7 technical operational environment is highly desired
At least 3 years’ experiences in managing IT Data Centre and Server services
Strong good communication and interpersonal skills
Strong verbal and interpersonal skill
Skill on building good relationship with vendor
Should have 3 years’ experience in Data Center and Server administration. Experience is also critically preferred in the following areas:
Network Topology and Configuration and TCP/IP Configuration
Strong understanding of server structures such as Window Server, Active Directory, File Server, DHCP Server, Exchange Server, SQL, Call Center System and Other advance features;
Well-understanding in Linux or Unix System is desirable most likely with Red Hat Enterprise Linux (RHEL) and script;
Experience and knowledge in Virtualization technology especially vMware HA, DRS, FT, SRM, vSAN and NSX are preferred;
Prior experience with a 24/7 technical operational environment is highly desired